Last Updated: [2020, Feb]

Welcome to the official website of Pratama Integra Wisata (“we”, “our”, or “us”). By accessing and using this website, you agree to comply with the following terms and conditions. Please read them carefully before booking or submitting any inquiries.

1. Acceptance of Terms

By using our website and services, you confirm that you understand, accept, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

2. Services Offered

Pratama Integra Wisata provides:

Umrah travel packages
Tour and holiday packages
Flight and hotel bookings
Visa processing services
Transportation arrangements

All services are subject to availability and specific terms as stated during the booking process.

3. Booking & Payment

All bookings must be made through official channels (website, office, or authorized agent).
A deposit is required to secure a booking. Full payment deadlines may vary depending on the package.
Payments can be made via bank transfer, credit card, or other approved methods.
Pratama Integra Wisata reserves the right to cancel unpaid or incomplete bookings.

4. Cancellations & Refunds

Cancellation by the customer may be subject to fees based on how close to the departure date the cancellation occurs.
Refund policies vary per airline, hotel, and package provider. Processing time may take up to 30 days.
In the case of force majeure (e.g., pandemic, natural disaster, government restrictions), refunds may be subject to third-party provider terms.

5. Travel Requirements

It is your responsibility to ensure you have a valid passport, visa, and health documents (including vaccination certificates if required).
Pratama Integra Wisata will assist with visa applications but does not guarantee approval.

6. Changes to Itinerary

We reserve the right to make minor changes to the itinerary or accommodation when necessary due to operational reasons or third-party issues.
In the event of major changes, customers will be notified and alternative solutions will be offered where possible.

7. Customer Responsibilities

You agree to:

Provide accurate personal and travel information.
Follow local laws and respect cultural practices at travel destinations.
Be punctual and cooperate with group arrangements and guides.

8. Limitation of Liability

Pratama Integra Wisata is not liable for:

Delays, cancellations, or changes by airlines or other third-party providers.
Losses, injuries, or expenses resulting from personal negligence, unforeseen circumstances, or events beyond our control.
Any claims due to traveler behavior or failure to comply with instructions.

9. Intellectual Property

All content on this website, including text, images, logos, and layout, is the property of Pratama Integra Wisata and protected by applicable copyright laws. Unauthorized use is prohibited.

10. Amendments

We may update these Terms & Conditions at any time without prior notice. Any changes will be effective upon posting on this page. Continued use of our website or services indicates acceptance of the revised terms.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes will be settled under Indonesian jurisdiction.

12. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Pratama Integra Wisata
Email: [email protected]
Phone: 62812-1234-3443 / 62821-2363-2121
Address: Jl. Raya Klp. Dua Wetan No.11, Klp. Dua Wetan, Kec. Ciracas, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13729
Website: https://pratamawisata.com